Our Company Privacy Policy – Exin Royal®

Our website address is: https://exinroyal.com


Exin Royal® is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Exin Royal® may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Exin Royal® is part of the EZ Tools Ltd Group which includes Exin Royal® International and Exin Royal® Direct

This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

Topics:

• What data do we collect?

• How do we collect your data?

• How will we use your data?

• How do we store your data?

• Marketing

• What are your data protection rights?

• What are cookies?

• How do we use cookies?

• What types of cookies do we use?

• How to manage your cookies

• Privacy policies of other websites

• Changes to our privacy policy

• How to contact us

• How to contact the appropriate authorities

What data do we collect?

Exin Royal® collects the following data:

• Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide Exin Royal® with most of the data we collect. We collect data and process

data when you:

• Register online or place an order for any of our products or services.

• Voluntarily complete a customer survey or provide feedback on any of our message

boards or via email.

• Use or view our website via your browser’s cookies.

• Mailchimp.com – as a direct action from the use of the subscribe forms on our website

Our Company may also receive your data indirectly from the following sources:

• Mailchimp.com

How will we use your data?

Exin Royal® collects your data so that we can:

• Process your order, manage your account.

• Email you with special offers on other products and services we think you might like.

If you agree, Exin Royal® will share your data with our partner companies so that they may

offer you their products and services.

• EZ Tools Ltd and Ecorators Ltd.

When Our Company processes your order, it may send your data to, and also use the resulting

information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Exin Royal® securely stores your data on kinsta.com. Kinsta’s servers are protected by GCP’s enterprise-level firewall. This is a much more secure method than what is offered on other websites. Our servers have CDN support TLS 1.3, a new encryption protocol update that is more secure than the widely used TLS 1.2.

Exin Royal® will keep your basic data on our servers – Should you wish at any-point for us to remove the data; please email: info@exinroyal.com

Marketing

Exin Royal® would like to send you information about products and services of ours that we

think you might like, as well as those of our partner companies.

• EZ Tools Ltd and Ecorators Ltd.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Exin Royal® from contacting you for marketing purposes

or giving your data to other members of the EZ Tools Ltd Group.

If you no longer wish to be contacted for marketing purposes, please email: info@exinroyal.com.

What are your data protection rights?

Exin Royal® would like to make sure you are fully aware of all of your data protection rights.

Every user is entitled to the following:

The right to access – You have the right to request Exin Royal® for copies of your personal

data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Exin Royal® correct any

information you believe is inaccurate. You also have the right to request Exin Royal® to

complete information you believe is incomplete.

The right to erasure – You have the right to request that Exin Royal® erase your personal

data, under certain conditions.

The right to restrict processing – You have the right to request that Exin Royal® restrict the

processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Exin Royal® processing

of your personal data, under certain conditions.

The right to data portability – You have the right to request that Exin Royal® transfer the

data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any

of these rights, please contact us at our email:

Call us at: +44 (0) 7393 744184

Or write to us: info@exinroyal.com

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and

visitor behavior information. When you visit our websites, we may collect information from you

automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Exin Royal® uses cookies in a range of ways to improve your experience on our website,

including:

• Keeping you signed in

• Understanding how you use our website

• Improve your shopping experience with us

What types of cookies do we use?

There are a number of different types of cookies: See table below

• Functionality – Exin Royal® uses these cookies so that we recognise you on our

website and remember your previously selected preferences. These could include what

language you prefer and location you are in. A mix of first-party and third-party cookies

are used.

• Advertising – Exin Royal® uses these cookies to collect information about your visit to

our website, the content you viewed, the links you followed and information about your

browser, device, and your IP address. Exin Royal® sometimes shares some limited

aspects of this data with third parties for advertising purposes. We may also share online

data collected through cookies with our advertising partners. This means that when you

visit another website, you may be shown advertising based on your browsing patterns on

our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove

cookies from your browser. However, in a few cases, some of our website features may not

function as a result.

Privacy policies of other websites

The Exin Royal® website contains links to other websites. Our privacy policy applies only to

our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Exin Royal® keeps its privacy policy under regular review and places any updates on this web

page. This privacy policy was last updated on 13th April 2021.

How to contact us

If you have any questions about Exin Royal® privacy policy, the data we hold on you, or you

would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@exinroyal.com

Call us: +44 (0) 7393 744184

Or write to us at: 19 Roehampton High Street SW15 4HL

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Exin Royal® has not addressed your

concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Email: dataprotectionfee@ico.org.uk


The table below lists the cookies we may collect and what information they store.

COOKIE nameCOOKIE Description
CARTThe association with your shopping cart.
CATEGORY_INFOStores the category info on the page, that allows to display pages more quickly.
COMPAREThe items that you have in the Compare Products list.
CURRENCYYour preferred currency
CUSTOMERAn encrypted version of your customer id with the store.
CUSTOMER_AUTHAn indicator if you are currently logged into the store.
CUSTOMER_INFOAn encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDSStores the Customer Segment ID
EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
FRONTENDYou sesssion ID on the server.
GUEST-VIEWAllows guests to edit their orders.
LAST_CATEGORYThe last category you visited.
LAST_PRODUCTThe most recent product you have viewed.
NEWMESSAGEIndicates whether a new message has been received.
NO_CACHEIndicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
POLLThe ID of any polls you have recently voted in.
POLLNInformation on what polls you have voted on.
RECENTLYCOMPAREDThe items that you have recently compared.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
TOWNSIDE_ACCEPT_COOKIESIndicates whether a customer acknowledged to use cookies.


USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDSThe products that you have recently viewed.
WISHLISTAn encrypted list of products added to your Wishlist.
WISHLIST_CNTThe number of items in your Wishlist.